Our Services

Our Services

 

Laser focused on providing the unmatched service and support that our customers deserve, Howard Medical understands your most difficult hurdles associated with implementations and healthcare improvement initiatives can quickly be realized at the point of delivery. It is this understanding that has led to the development of our best-in-class service programs. The Howard Medical Professional Services Team has technical specialist nationwide and has become known as the industry's premier service provider, with a history of successfully serving clients for more than a decade. Let our experience work for you!

We are so committed to absolute customer satisfaction that we stand behind every professional service offering with a 90-day service guarantee.


Mobile Solutions

In-Factory Integration*


Howard Medical's vast knowledge of cart integrations is the result of many years of experience working hand-in-hand with medical facilities across the world. Our US-based, in-factory integration service will guarantee that your medical carts are integrated utilizing the latest information, techniques, and methods available. All of this takes place prior to shipment of your medical carts, greatly reducing your time and deployment costs.

Services Include:

  • Integration of computing peripherals, mice, and accessories purchased from Howard Medical
  • Performance testing of integrated equipment and carts prior to shipping.
  • Each cart, including all peripherals, will arrive on-site in a single package
  • Carts can be unloaded easily by following a few simple instructions located on the side of the packaging.

*Medical facility will assume all costs and responsibilites in having all parts purchased outside of Howard Medical but
associated to setup and integrate the carts delievered to the Howard Medical manufacturing facilities at least two weeks prior to the customer's requested ship date. In-Factory Integration must be coordinated with both parties. Some plug and play assembly may be required once the carts arrive at the customer's site.

In-Factory Integration

Mobile Solutions. Fixed Solutions.
On-Site Setup & Integration*

On-Site Setup & Integration

Limited time or scheduled deliveries of peripherals may prevent you from taking full advantage of the In-Factory Integration service, but you may not have the resources required to conduct the on-site setup and integration of your new carts, arms, or cabinets. Selecting the On-Site Setup and Integration service will ensure that Howard Medical arrives on-site with the tools and the skill set required to set up and integrated all of your Howard Medical point of care equipment.

This process will include services such as:

  • Unpacking the equipment
  • Installation of arm/cabinet onto "pre-installed" wall channel or brackets
  • Integration of computing devices, peripherals, and Howard Medical purchased accessories
  • Performance testing of integrated equipment

*All parts associated with setup and integration must be onsite prior to scheduling the integration. Wall mounted channels or brackets for arms and cabinets must be installed prior to scheduling the integration. Service requires after-hours access for the technical team. Service requires access to a designated area for waste removal of packaging materials.


Mobile Solutions. Fixed Solutions.
In-Service Training*

With the implementation of new devices come new questions. Let Howard Medical's Field Service Engineers train your user communities. This will arm your staff with the knowledge necessary to get optimal use from the many features and functions found on our industry-leading carts. This service was designed to eliminate the learning curve that typically accompanies a new device install. These training sessions can also be selected well after deployments, aimed at refreshing your staff or training a staff that has experienced high turnover or heavy growth. Howard Medical will provide a Field Service Engineer on site to train end-users on the features and functionality of your cart, wall mounted arm, and/or cabinet. Howard Medical will also observe and answer questions on the cart, wall mounted arm, and/or cabinet after the In-Service Training concludes if applicable. This training can be selected in addition to an On-Site Setup and Integration or simply as a stand-alone service.

*Training session schedules will be determined prior to arrival between the customer and Howard Medical.

In-Service Training

Mobile Solutions. Fixed Solutions.
Technical Training*

Technical Training

Rather than tasking your biomed or IT management staff with determining and rolling out technical training for your fleet of medical carts, wall mounted arms, and/or cabinets, Howard Medical can provide technical end-users with the training necessary to both manage and service them appropriately. Howard Medical will provide a minimum of one (1) Field Service Enginner on-site to train technical staff on the general engineering of the cart, wall mounted arm, and/or cabinet. Basic trouble-shooting, medical facility and Howard Medical maintenance responsibilities, as well as warranty information will also be covered during this training. Each training session will last approximately 1-2 hours and should be performed in a conference room setting when applicable. The medical facility is responsibile for providing the cart to be used during the training. This service is available to a maximum of twenty (20) people per training. Pricing is based per technical training session.

*Training session schedules will be determined prior to arrival between the customer
and Howard Medical.


Mobile Solutions. Fixed Solutions.
Technical Integration & Setup Training/Consultation*

Technical Integration & Setup Training/Consultation

You may decide that it is important to your team that you are directly involved with the integration and setup for your Howard Medical devices, but simply do not know where to begin. Let us train your integrated team on the best methods we have learned from years of experience in the field. This will provide your team with the knowledge moving forward to quickly and effectively integrate and setup both current and future carts, wall mounted arms, and/or cabinets regardless of your implementation timeline. Howard Medical will provide a minimum of one (1) Field Service Enginner on site to train technical staff on the best practices for integration and setup of the cart, wall mounted arm, and/or cabinet. If the medical facility has all parts on site and ready for integration, the Field Service Engineer will integrate and setup one (1) cart, wall mounted arm, and/or cabinet while the training class observes. After such time, the Field Service Engineer can observe the integration and setup as performed by the medical facility staff. The Field Service Engineer will be on site for up to eight (8) business hours to provide this training. This service is available to a maximum of twenty (20) people per training. Pricing is based per Technical Integration & Setup Training session.

*Training session schedules will be determined prior to arrival between the customer
and Howard Medical.


Mobile Solutions. Fixed Solutions.
On-Site Repair

It is possible that your expertise and experience may not exactly align with that of a product specialist or, perhaps, you simply have to many ongoing projects to dedicate time to solving device issues. Howard Medical welcomes the opportunity to solve these device issues for you at your facility and at a time convenient to you. Selecting this service will ensure that a Field Service Engineer will arrive at your facility with the knowledge and skills necessary to resolve the issue quickly and accurately.

On-Site Repair

Mobile Solutions. Fixed Solutions.
Deployment Consultation

Deployment Consultation

Howard Medical has gained infinite knowledge planning and managing deployments in varying healthcare environments across the nation and aboard. We understand that the process begins with good communication surrounding customer needs, followed up with sound planning methods considering all aspects of the project. Howard Medical is prepared to meet these needs while recommending a sound deployment strategy, regardless of the hurdles you face. Selecting this service option will ensure that a Howard Medical Product Specialist sits down with you to better understand your short term and long term goals in order to develop an optimized deployment strategy that positions you for success.


Mobile Solutions. Fixed Solutions.
Mobile Product Specialist SLA (MPS)*

The healthcare industry is seeing a shift in responsibilities as it pertains to medical device management. Many facilities are making the decision to shift the device responsibilities away from their already overwhelmed biomed and IT staffs to the device specialists. That is exactly what we had in mind when we developed our Service Level Agreement (SLA) options. With this comprehensive service selection, you will receieve Howard Medical's industry-leading preventative maintenance, equipment cleaning with approved disinfectants, and on-site break/fix services. In addition, we will also provide you with fleet repair and status reports, which will allow you to measure our efforts and gain the latest pulse of your point-of-care equipment. ALL responsibility, as it pertains to your Howard Medical carts, wall mounted arms, and/or cabinets, will fall upon the experienced shoulders of Howard Medical's services team.

Mobile Product Specialist SLA (MPS)

This service is the best way to ensure that your available uptime is increased while your existing fleet downtime is continually decreased. Increased available uptime quickly leads to user satisfaction, which shows itself in a more efficient workspace. Satisfied users will result in staff retention among your most experienced healthcare providers. This is a win-win situation for your medical facility, and it allows your users to focus on what matters most of all—patient care. Howard Medical's SLA services will also enable your current biomed and/or IT staff to focus on all of the demands that accompany your EHR initiatives as you progress into the next phases. This rapid response service gives you the peace-of-mind that comes from knowing that your medical equipment worries and frusterations have been solved. Simply put, this is an investment in the future of your project. After all, you may be potentially adding many new pieces of equipment on-site and no new staff to take care of them. The MPS will keep a daily log of maintenance tickets for medical facility review. Howard Medical will provide the MPS with a van equipped and continally stocked with a mobile inventory of parts.

*Training session schedules will be determined prior to arrival between the customer and Howard Medical.

Mobile Solutions. Fixed Solutions.
Preventative Maintenance

Preventative Maintenance

As with any equipment consisting of moving parts, medical carts, wall mounted arms, and/or cabinets, regardless of make, require proper preventative maintenance. This is especially true for equipment that is utilized around the clock day-in and day-out. That is exactly why Howard Medical has developed the industry's most comprehensive preventative maintenance (PM) program to offer our customers. This PM will provide you with the peace-of-mind knowing each cart, wall mounted arm, and/or cabinet that Howard Medical surveys will be checked throughly and any needed issues covered under the existing warranty will be address quickly and accurately by a Howard Medical Authorized Field Service Engineer. This service will include an extensive checklist of all applicable Howard Medical electrical and mechanical systems on the carts and the repair of those systems that are under warranty. The Field Service Engineer will also run a complete check of any Howard Medical-related software to ensure everything is operating smoothly. Consider it more of a "Predictive Maintenance" option as we skillfully work our way through each cart, wall mounted arm, and/or cabinet, accessing the various components and replacing any parts or pieces that pose an indentifiable risk of failure. This is a great way to help ensure maximum ROI and available uptime for end-users, as well as for having all external equipment surfaces cleaned from top to bottom with approved disinfectants.

  • Extensive checklist of all electrical and mechanical systems on your Howard Medical carts
  • Power system filter replacement
  • Complete check of Howard Medical software
  • "Predictive maintenance"
  • Decreased support costs
  • Increased available uptime
  • Cleaning with approved disinfectants
  • Fleet status reporting
  • Investment protection


Mobile Solutions. Fixed Solutions.
Other Available Services

Battery Replacement Programs

Battery Replacement Programs

White Glove Delivery/Trash Removal

White Glove Delivery/Trash Removal

Product Recycling/Removal

Product Recycling/Removal


Technology Installation

Technology Installation

Annual Fleet Audit

Annual Fleet Audit

Equipment Cleaning with Disinfectants

Equipment Cleaning with Disinfectants



Sign up for email updates from Howard Medical!
Twitter
Instagram
Pinterest
Google +
Facebook
LinkedIn
YouTube

Contact Information

  • Howard Medical | 36 Howard Drive | Ellisville, MS 39437
  • Phone | (877) 856-6441
  • Fax |(601) 399-5060