Our Professional Services

Many organizations have technology administration needs that do not require a dedicated full-time person. Support needs can vary from week-to-week, month-to-month or just depending on the state of the business. We at Howard custom fit our services to give you the help you need, when you need it and without the expense and hassle of hiring (and retaining) in-house support personnel. Whether it’s just a few hours every week or a few days every month, we can give you just the right amount of help for your business needs.

When a Howard Medical Cart is manufactured, we supply the customer the option of how much or how little they want to do to get that cart ready for “Go Live”. Getting one standard cart properly integrated can take your staff as long as 2 hours or as little as no time at all!

Howard Medical understands that imaging computers can be time consuming. That’s why we offer to do it for you. With our In-Factory or On-site Custom Imaging, we take care getting your computing device setup and free-up your staff. Our imaging services are set up so that we can prepare and test your image prior to the computing devices going onto the carts, or more importantly onto the units. We work with your staff to iron out possible kinks so that the computers can simply be placed on the carts and be ready for action.

all carts whether they’re Howard Medical’s or not, need Preventive Maintenance (PM) and occasional Battery Replacement to ensure your cart is ready and able when patient care calls. We’ve assembled a 65-point PM checklist that hits everything from cart, to power supply, to computing device, and peripherals to ensure your carts are in “tip-top” shape. Anything we find during our PM that falls under warranty and requires fixing, we’ll take care of while we’re on-site. If the item happens to not fall under warranty, we’ll let you know that too so that you can make arrangements for repairs ahead of time. When we’ve completed our PM, we’ll provide you with a report on each cart, the issues we addressed, and some pointers and recommendations for keeping your carts running at maximum functionality. Howard Medical offers various PM programs for you to choose from. Howard Medical recommends to any customer that purchases a significant number of carts to consider the total cost of ownership for these essential devices. The following table indicates the typical number of man-hours required for a hospital staff member to complete a full Preventive Maintenance and Battery Replacement task list. Keep in mind that this does not include any potential break/fix issue with the cart.

We commonly refer to this as the “man in the van plan.” Simply put, this is an investment into the future of your project. After all, you may potentially adding hundreds of new pieces of equipment on-site and no new staff to take care of them. What an MPS does is provide a large multi-facility medical entity the reassurance of knowing that there will be minimal downtime associated with the carts and at the same time, comfort in knowing that if a cart ever does require repairs, it will be done as quickly and as thoroughly as possible by a certified Howard Medical Mobile Product Specialist.

A Howard Medical Mobile Product Specialist (MPS) will be assigned exclusively to the medical facility to provide 2nd Business Day remedial maintenance. MPS will keep a daily log of maintenance tickets for medical facility review. The medical facility may be involved in assignment of tasks of the MPS at their discretion so long as all duties outlined in the Statement of Work are met and such tasks do not exceed 8 hours in a given 24-hour period. Howard Medical will provide the MPS with a van equipped and continually stocked with a mobile inventory of parts. All insurances and vehicle costs will be covered by Howard Medical.

* Howard Medical may consider removal/disposal of any hard drives, computing equipments, or peripherals by a contracted 3rd party vendor. In such cases, Howard Medical assumes NO responsibility in ensuring that items are removed and/or disposed according to EPA, DoD, or HIPPA Standards.